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What You Need to Know Before You Play

Using 111 Casino means agreeing to a set of clear terms that govern your account, your payments through bKash, Nagad, and Rocket, and how we handle disputes.

Account TermsPayment RulesEligibility by RegionDispute ProcessPrivacy Obligations
111 Casino What You Need to Know Before You Play
HOW WE PROTECT YOU

Account Security and Data Handling

We hold your account data only as long as your account is active or as required by applicable law. You can request a copy of your data, ask us to correct inaccuracies, or close your account at any time through the settings menu or by contacting support. Wallet details linked to bKash, Nagad, and Rocket are stored in encrypted form and are never shared with third parties outside of payment processing.

Data Retention

We keep your account data while your account is open. After closure, we retain only what is legally required, then delete the rest on a rolling schedule.

Cookie Policy

We use cookies to keep your session active and to remember your payment preferences. You can manage cookie settings from the privacy section of your account.

Account Security

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings or contact live chat immediately.

Data Requests

To access, correct, or delete your personal data, submit a request through the in-app help section or by email. We process data requests within seven business days.

REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your rights, a dispute with your account, or need to request a copy of your personal data, our support team handles legal enquiries directly. You can reach us through live chat on the platform, by email, or through the in-app help section. We aim to respond to legal and account queries within one business day.

Live Chat Available directly inside the platform. Start a chat from the help icon in the bottom corner of any page — no email required.
Email Support Send legal or account queries to our support address listed in the help section. Include your registered wallet number for faster routing.
In-App Help The help section in your account menu covers account disputes, withdrawal holds, and data requests with step-by-step guidance.

Legal Questions We Get Asked Often

These are the questions players in Bangladesh ask most when it comes to account terms, eligibility, and their rights on the platform.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm whether online gaming is permitted under the laws that apply to you before registering an account.

You receive a written notice explaining the reason. If the suspension relates to a wallet mismatch or a terms breach, you have a clear path to appeal through our support team before any funds decision is made.

Yes. Submit a data access request through the in-app help section or by email. We process all data requests within seven business days and send the information to your registered contact.

Go to account settings and select the account closure option, or contact our support team via live chat or email. Pending withdrawals to your bKash, Nagad, or Rocket wallet are processed before closure completes.

Our terms are governed by the laws of the jurisdiction where 111 Casino is registered. Where local Bangladesh law applies to your situation, that takes precedence over platform terms.

Contact support through live chat or email with your account ID and the transaction reference. Our team reviews wallet verification flags and responds with a resolution or next steps within one business day.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.