Reference

Terms That Keep Your Account Clear

These terms set out how your 111 Casino account works — what you agree to when you join, how payments through bKash, Nagad, and Rocket are handled, and what applies when you use the platform.

Account eligibility appliesbKash, Nagad, Rocket payments coveredRegion-dependent accessOne account per personSubject to local law
111 Casino Terms That Keep Your Account Clear
HOW WE HANDLE IT

Account Security and Your Data

We take the security of your account and payment details seriously. Here is how we manage the key areas that affect you directly.

Payment Verification

Every withdrawal is checked against the wallet number on your account. bKash, Nagad, and Rocket transfers are only released to the registered number — no exceptions.

Account Access

Your account is protected by your login credentials and, where enabled, a one-time PIN sent to your registered mobile number for each session.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules in the regions we serve.

Requesting Changes

To update your registered wallet number or personal details, contact support with proof of identity. Changes are reviewed before they take effect on your account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. You can reach us through the channels below — we cover account questions, payment disputes, and eligibility queries for Bangladesh.

Live Chat Open the chat window from any page on the site. Available for account and payment queries including bKash and Nagad transaction questions.
Email Support Send your query with your registered account details. We respond to terms and account questions, including wallet verification issues.
Help Centre Browse answers to common account and payment questions. Covers withdrawal holds, identity checks, and wallet name mismatches.

Common Questions About These Terms

Straight answers to what Bangladesh account holders ask most about how these terms work in practice.

These terms apply to anyone who opens and uses a 111 Casino account. Eligibility depends on your age and the laws of your region — access is only available where local law permits.

No. Each person may hold one account only. If we find duplicate accounts linked to the same person or mobile wallet, both accounts will be reviewed and may be closed.

Withdrawals are paused when the wallet name on your bKash, Nagad, or Rocket account does not match your registered account name. Contact support with your details to resolve it.

Contact our support team through live chat or email. Bring proof of identity and your registered wallet number. Changes are verified before they go live on your account.

We publish the current version of these terms on this page. If you keep using your account after an update is posted, that is treated as your acceptance of the revised terms.

Raise it with our support team first via live chat or email. Include your account details and the specific transaction or decision you are querying so we can look into it directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.