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How We Handle Your Account Data

This page sets out how 111 Casino collects, stores and uses the account details you share when you deposit through bKash, Nagad or Rocket, browse our slot rooms, or place a wager on our cricket-led sportsbook.

Wallet data protectionOTP login securityCookie preference controlsData request support

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What Our Privacy Policy Covers

111 Casino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our privacy policy covers the data we collect the moment you open an account with 111 Casino — your name, phone number, the wallet you use to fund your balance, and basic device data from the browser or app you sign in with. When you top

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up through bKash, Nagad or Rocket, the wallet only passes the transaction reference and confirmation status to us; we never see your wallet PIN or your banking password, and that split is set by the payment provider itself, not by us. We use this data to
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run your account, verify a withdrawal request, and keep the lobby's fraud checks working, including checks against fake or duplicate sign-ups. We don't sell your data to outside advertisers. Some details may be shared with the payment processor or a support partner strictly to complete a
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transaction or resolve a ticket you raised. What data protections apply to your account, and how long we can lawfully hold certain records, depends on your local law and the region you're playing from — this policy is written to work across those differences rather than
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assume one fixed legal standard. If you're unsure whether a rule applies to your account, our support desk can walk you through the parts that are relevant to your region before you deposit or withdraw.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY DESK

Contact Us About Your Data

If you want to know exactly what account data we're holding, or you'd like a copy of it deleted or corrected, our support desk is the fastest way in. Reach us through the live chat button inside your account dashboard, or drop a message through the support email listed in your account settings. We log every data request with a ticket number so you can follow up on it, whether you're asking about a bKash deposit record or a login history check tied to your Rocket wallet.

Live Chat Support Open live chat from inside your account dashboard to ask about stored data, wallet records or a cookie setting — a support agent picks up the ticket directly.

Account Email Requests Send a written request from your registered email if you want a copy of your data or a correction made to your account details tied to bKash, Nagad or Rocket.

In-App Data Queries Raise a data question straight from your mobile account menu — the same path you use to check a deposit or withdrawal status on your device.

DATA HANDLING PRACTICE

Cookies, Security And Data Retention

Behind every login screen sits a set of practical steps: your password is hashed before it's stored, session cookies expire once you sign out, and OTP checks confirm it's really you before a withdrawal is approved. We keep transaction records — including bKash, Nagad and Rocket references — only as long as needed for account history, fraud checks or a support case you've raised. Cookie preferences can be adjusted from your browser settings, and closing them won't block access to core account functions like checking your balance or your game history.

Password And Session Security

Your password is hashed on our servers and never stored in plain text; each login session on mobile or desktop closes automatically once you sign out.

Cookie Preference Controls

You can adjust or clear cookies from your browser or app settings at any time; this may reset saved preferences but won't lock you out of your account.

Wallet Transaction Records

We keep a record of your bKash, Nagad and Rocket transaction references for account history and dispute checks, not the wallet PIN or password itself.

Requesting A Data Change

If any account detail is wrong or you want a record removed, raise it through support with your registered phone number so we can verify and update it.

Questions About Your Account Data

Below are the questions we hear most about data handling, cookie use and account requests. If your question isn't covered here, our support desk can walk through the specific rule that applies to your account and your region, since privacy handling can shift slightly depending on where you're signing in from and which local law applies to your account. We keep this list updated as our own process changes, so check back before you raise a fresh support ticket.

We collect your name, phone number, date of birth for eligibility checks, and the wallet details you use for bKash, Nagad or Rocket deposits, along with basic device details from your login sessions.

We only pass the minimum data needed to the payment provider to confirm a transaction; we don't sell your wallet information, and it's never shared with outside advertisers.

Yes — send a request from your registered email or open a support ticket in your account; we check the request and remove what's no longer required by law.

We hold transaction records, including your bKash, Nagad or Rocket references, for as long as needed to resolve support cases or fraud checks, in line with local record-keeping rules.

Not exactly — how long we can hold certain records and which rights apply to your account depend on your local law and the regions where our services are currently available.

Reach our support desk through live chat in your dashboard or your registered email; we log the report with a ticket number and follow up directly with you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash WinBurst InfoTerms & Conditions

How We Handle Your Account Data

Contact Us About Your Data

Cookies, Security And Data Retention

Password And Session Security

Cookie Preference Controls

Wallet Transaction Records

Requesting A Data Change

Questions About Your Account Data

01 What personal data does 111 Casino collect when I open an account?

02 Do you share my bKash, Nagad or Rocket details with anyone else?

03 Can I ask 111 Casino to delete my account data?

04 How long do you keep my transaction history?

05 Does this privacy policy apply the same way across every region?

06 Who do I contact if I think my account data was misused?

Privacy Policy

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